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Payment Method---Store Policy---Shipping Info. 
All products are new unless otherwise stated. All products sold in our Store are After Market parts, unless otherwise described in the product details. Be aware of year make models and car shown compatible in the product description, if your year make or models is not shown ,Email us first before buying to confirm application you are responsible for confirming applications before purchase.
| Payment Information_________________________________________________________________ | We Also Accept Visa®, MasterCard®, Discover, By Phone Only 1-480-898-9727 / 1-480-898-0292 Our office hours are Monday to Friday 9am-6pm- Sat 10am-5pm MST , we are off Sundays and all major holidays. (Please expect delay for all email during weekends and holidays).
| We can only ship to the billing address of the credit card. If you would like the package shipped to another address then you can change this information with your credit card company.
If you live in the state of Arizona, you will be assessed 8.5% Sales Tax | Returns & Exchanges_____________________________________________________________ | All merchandise must be returned in original purchase condition, with all manuals, accessories and a copy of the online sales receipt and credit card receipt within 3 days of purchase. Returned orders with items missing will be refused. Shipping charges are non refundable and all returns for a refund are subject to a 35% restocking fee.
You must wait for the RMA response from Customer Service which will be sent in 1-2 business days. Further instructions will be included at that time to expedite the return/exchange.
Please pack returns carefully (using the packaging it came with) and use a traceable method of shipment (UPS Ground is probably the most inexpensive). Do NOT put the labels on the outside of the product box. You MUST put the product you wish to return into a separate shipping box and send it like such. If you mark up, tape or destroy the products packaging, you will be responsible for purchasing a new box. Once we get back the item(s) we'll credit your account in deducting 35% restocking fees of the total of your payment with NO EXCEPTIONS.
Send All Returns To:
SHmotorsport Inc. 452 S Extension Rd. Suite 2 & 3 MesaAz85210
Please be sure to include a copy of your packing slip or original order confirmation, and a copy of your credit card receipt. And your RMA # outside the package
Contac Us________________________________________________________________________
Our office hours are Monday to Friday 9am-6pm- Sat 10am-5pm MST , we are off Sundays and all major holidays. (Please expect delay for all email during weekends and holidays).
| *All email are return on the following business day and will be guaranteed that your questions will be replied promptly.
*If you have a problem about your shipment, return/exchange, or problem that you got, please email us , Our customer service support team are here to work out the problem with the customer. | *Please note that all email will be send to buyers email that is provide to us at checkout. At times we do received comment from buyer that they have not received our email, at times reason for those are that some email do get into the SPAM mail box, We do recommend that buyer do check both Inbox and Junk mail box. Also please note that during weekend and major holiday we are close, we will process any payment or email question on the following business day.
*All tracking number will be provided within 48hr of receiving payment, feel free to contact us for any question. | *Before sending email about tracking number, we do recommend buyer check payment amount are correct.
*During the high season time, there might be times that items are backorder, we do try our best to keep the inventory accurate for the item that we post. There might be chances that the item is out of stock before we can stop the post. If this does happen, we will try to contact our customer and provide a few option, by offering a ETA of the item, exchange or upgrade to another item or issue a full refund, if customer does not to wait. . |
| Shipping & Fulfillment______________________________________________________________ | From Our Warehouses
Products listed in our catalog are generally immediately available for shipping. We can have your product(s) shipped to you in five to sevesame 1 to 3 Days. Sometimes it can be quicker, but use the 1 to 3 number as an "average". Occasionally, we must ship items directly from the manufacturer of that item. When this happens, shipping may be delayed 4-7 more days. Please take this into account when ordering your items. If it is a time sensitive shipment, or you may request express services for additonal fees
Order Process
The ordering and information update process goes as such.
• Once the order is submitted, your confirmation is displayed for you to print as well as a copy being emailed to you for your records.
• Funds Approved - Once the funds are approved and address verification is complete, your order will begin to ship. At this point, your order will go from "Processing" to either "Shipped" or "Dropshipped". "Shipped" orders will usually accompany a tracking number, as they left our center. Orders which are "Dropshipped" will not have the tracking information immediately, as it usually take 1-3 days. • If There is a Problem - In the event your order is rejected for any reason, an order update by the customer will be required. If the funds are rejected, you will immediately be sent an email, as well as your online order being updated explaining what happened. At this point, you will either need to correct the information as described or cancel the order. Tracking Numbers Tracking numbers are generally available for your shipment. Once your order is placed, and the goods shipped, your online tracking number as well as the parcel carrier name will be emailed to you. This allows you to follow the progress of your package from our dock to your door. However, if the item is special ordered or dropshipped from another warehouse, tracking info is not always available. We will be sure to monitor the process of your order, but the customer generally receives the goods before we receive the tracking number. Shipment Errors, Missing Items & Breakages In the event your shipment is damaged or incorrect, please notify By Email to: shmsupport@aol.com within 24hrs business hours. If the item is damaged, we will kindly place a claim with the parcel carrier. This will notify them of the damage, generate a return shipment back to us and pay for new goods to be shipped to you. Claims like this generally take 10-20 business days to close. If a product is incorrect, please notify us by email or in writing. We will gladly retrieve the incorrect items and provide you with the correct ones, as ordered....at no charge. If you are missing an item from your shipment, please Send us a email let us know. We will check stock and see where, if there is one, the error occurred. Remember, occasionally we ship items from other warehouses. So it is possible one package has reached you before the other. Local Pick-ups are welcome on some items for a set fee please ask before you buy Shipping to Hawaii, Alaska, and Military Addresses If you live in Hawaii or Alaska, you MUST choose the Ground UPS 2 Day Air or Next Day Air option when you place your order. If you fail to choose the correct shipping method, your order will either be cancelled, or if there are enough funds, delayed and shipped with USPS Priority Mail. This can delay an order up to 3 weeks, so please choose wisely. Military Addresses (APO, FPO) If you are in the military, we would love to serve you! Keep in mind, some items we cannot send over seas. These are items which are breakable such as neon tube kits, glass items and other small pieces we feel would not be as described once they are received by you. If you place your order wit a military address, no shipping amount will be displayed. The next business hour, we will update your order online as well as send you an email with the shipping amount and invoice total. When you receive this, simply click the link to approve the charge and we will have the order processed. Military shipments go out each Tuesdays and Fridays with the rest of the Post Office orders. About International Shipments...
We accept International orders. We have one form of payment for International Orders. Option one: we accept PayPal. If you do not have a PayPal account, you may visit them at www.PayPal.com. Please Email us with an address, the products you wish to order and . Our International customers may be subject to import tariffs which are levied when your package reaches your country. Any additional charges that may be applied to your shipment must be paid by the customer. We have no control over these charges and cannot predict what those charges may be. As a customer of Shmotorsport Inc, you are considered the importer of record and you must comply with all laws and regulations of the United States and the country in which you are receiving your merchandise. Please note, international shipment are subject to inspection by customs authorities. In addition, SHmotorsport Inc. may be required to supply to customs agents information regarding your merchandise. This is often required in order to facilitate clearance by customs and to comply with local laws. If you have any questions regarding this, please contact your local customs office for further information. International ShippingIf you live in a foreign country, we'll check all of the specifics of your order and then contact you about the details. There are customs rules about shipping certain items and other regulations which are specific depending on country. We also need to find out from you as to which is the best shipping method for your country. | Restocking Fee___________________________________________________________________ | There is a 35% Restocking fee on all returns, unless defective which will be exchanged only. Your refund will be processed when the item being returned has been received. | Limitation of Liability | In no event shall we be responsible for incidental or consequential damages, including loss of use, income or profits, arising out of or in connection with the purchase of your merchandise, without limitation, breach of any obligation imposed on us hereunder or in connection herewith, even if we have been advised of the possibility of such damages.
Much of the product descriptions posted on our product pages are generated from the manufacturers or our suppliers. Please note that actual products may differ slightly from picture. We are not responsible for typographical, pricing, product information, advertising or shipping errors. Prices and available quantities are subject to change without notice. All items are 100% Brand New factory package some item may have been open for pictures for our listing we don't sell defective or referfished products. please read before you buy | Shipping & Fulfillment________________________________________________________________ | | From Our Arizona Warehouse
Our products ship to you same Day or next business day "average". after payment has been approved and confirmed by paypal. International Shipping
If you live in a foreign country, we'll check all of the specifics of your order and then contact you about the details. There are customs rules about shipping certain items and other regulations which are specific depending on country. We also need to find out from you as to which is the best shipping method for your country. please email us :shmsupport@aol.com | |
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