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~If you have any problems during this process please email Sweetlyinfo@aol.com or call (831)578-7359 and we will be happy to help you!
Payment Terms: All orders must be prepaid in full, by PayPal, Check (must clear and may take up to 10 days), or Money Order before we begin your order. For rush orders we recommend payment through PayPal.
Delivery Time: Please allow up to 2 weeks for your order, although most orders will be shipped within a week, sometimes the next business day after you approve your proof. All of our items are made to order for your special event, not pulled from stock and it gives both of us better piece of mind if we have a little time! Your emailed proof will need to be ok'd by you before we print!!! Delivery time depends on item ordered and quantity involved. If you would like your order before 2 weeks, rush service is available. Please contact us for feasibility and any extra charges, if applicable.
Changing an order - If you would like to make any changes to your order, please contact us via email or phone and we will be happy to assist you. In the event your order has already been processed and shipped, we cannot make any changes.
Shipping: Please ensure that someone will be available to accept delivery of chocolate orders. We are not responsible for melted chocolate delivered on time with or without a receiving party. We do not recommend that you leave your order outside your door in the heat where it will be exposed to the sun, and/or humidity until you arrive home. Please reconsider having your order shipped to an alternate address such as work or a friend's home.
Returns - Since our products are personalized and created individually for each customer, there are absolutely no refunds or exchanges. Chocolate is a food commodity and for health reasons it cannot be returned or reused. Chocolate orders that are returned to us either because of refusal by the customer or is undeliverable will be refused. We can not accept returns or claims based solely as a result of the customer's oversights, erroneous shipping addresses. If an error was made on our behalf, please contact us ASAP and we will resend the items corrected if time allows or refund you!
Personalization: We are not responsible for typographical errors made by customer. Please check your proofs very carefully before giving the "go ahead" to print! Make sure our emails will not go into a "spam" or "junk" folder!
Copyright Info: Due to copyright laws, we no longer use licensed characters or other registered trademarks (ex. Disney characters). We will match, otherwise, as closely as we can to your decorations so they will still match your theme and when using a photo of your child, they're the main focus anyway! Although, this practice can result in losing an order, we hope that our honesty and habit of respecting other's work will gain your respect.
In order to use a professional photographer's photo you must have permission from them to do so. Sending in a copyrighted photo will signify that you indeed have this permission and we will not be held liable.
Minimums: Item minimums will be noted in their title or description. We reserve the right to refuse any order and give reccomendations if we feel the personalization will either not fit or will not come out clear.
Color Matching: Shades may vary slightly from those shown in photo. Colors printed on card stock are not as vibrant as those on photo glossy paper due to the matte finish. Different computer monitor settings can give slightly different color shades, as well.
Notification: You will be notified that your order has been received within 48 hours by email or phone. Please call 831-578-7359 or email us if you do not receive notification or if your order needs to be rushed. You will be provided with a tracking number so you will know when you will receive your order.
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