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FREQUENTLY  ASKED  QUESTIONS! (FAQ'S)

Which type of events can I use your products for?

ANY OCCASION IMAGINABLE! Any design can be customized to fit the theme of your party or event and the wording will be whatever you want (space permitting).

Am I limited to the designs shown on your site?

Absolutely NOT! We have thousands of design options and characters available that are not yet listed on our site. If you do not see what you are looking for on the site, we probably have it or we will do our best to try to make exactly what you would like. Please contact us with any special requests. (Additional design fees may apply, but rarely do!)

How do I access other sample designs not listed on the website?

We are in the process of adding designs to the website. Since most of our orders are custom orders based on our clients ideas and party themes the design possibilities are endless! If you have a specific idea of what you are looking for (for example, you've seen something elsewhere on the web and loved it OR your party has a theme such as "1957 Chevy Cars", "70's Disco" or "Pink Poodle") just send an email requesting a specific sample to Sweetlyinfo@aol.com and we will email you back a sample based on your needs!

What kind of candy do you use?

Hershey 1.55 oz. bars for the large candy bars (now factory sealed in brown wrappers so we wrap them first in foil for a more authentic look!) , Assorted Hershey miniatures ( Regular, Dark, Mr. Goodbar and Krackle) for the minis, Fun sized Kit Kat Bars, Breathsavers for the "lifesaver" rolls, individually wrapped Lifesavers for the matchmints. All of our candy and mints stay in their factory sealed wrappers, never touched by us!

Can I just order the wrappers and wrap them onto my own candy?

Of course, in fact it's recommended, especially in the summer time! We can ship with freezer inserts but wrapping them onto your own candy bar can save you $$$ if you have the time and patience to wrap them yourself! Easy instructions will be included.

Do you ship outside of the U.S.?

Yes! For an extra shipping charge, we can ship out any paper items by USPS Global Priority mail. It is safer and cheaper to only mail the wrappers and other paper items to avoid any customs delays or extra taxes! Please send an email to us at Sweetlyinfo@aol.com if you are outside of the U.S. and would like to place an order!

What type of paper do you use?

We use high glossy photo quality paper for all of our candy wrappers, mintbooks and magnets. Heavy weight cardstock (110 lb.) white or ivory paper is used for our invitations, shower games, advice cards, cd jackets, and gift tags. Either white matte or clear labels are used for the mailing or favor labels. All items are printed on paper that won't smudge, making your items perfect mementos and great for scrapbooking!

Can I pay using my credit card?

We only accept Visa, MasterCard, Discover, and American Express credit card payments through PayPal at the present time through our checkout services. Sign up for PayPal (100% FREE for consumers) today and make fast and easy payments using your bank account or credit card through one secure site. If you would like to purchase a product with personal/business check, or Money order please contact us.

What is PayPal?

PayPal provides the world's first instant and secure online payment service. With PayPal, individuals and businesses can send and receive payments through the Internet. This revolutionary new service provides a safer, faster, and easier way to move money in today's digital economy.

Is PayPal safe and secure?

PayPal is committed to utilizing the best commercially available technology and procedures to protect the security of your online transactions. PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or login to the PayPal site, the server checks that you're using an approved browser -- one that uses SSL 3.0 or higher. Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. The servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

My Event is a few months away, how long should I wait to order?

All large orders should be made at least 2 weeks in advance for our convenience, although they can be processed in less. You can order as early as you like for most of our items, but orders with chocolate are best to order no more than 3 months in advance for the freshest chocolate.

Can I track my order?

Yes, a tracking number will be provided to you the day we ship your order. Just click on the link in the e-mail and follow the instructions to track your package.

How do I store my chocolates upon delivery?

Your chocolates should be stored at room temperature away from direct sunlight or heat. We recommend storing your chocolates in a dry and cool place. If you live in a warm/hot climate you should store your chocolates in a cool closet. We do not recommend refridgerating your chocolate as this will create a change in your chocolate's appearance and the moisture can ruin the custom wrappers. Please do not freeze!

Can I request a sample to be sent to me?

Due to many requests we no longer offer free samples. If you would like a sample of any item you must purchase each individual item(s) plus $3.85 shipping and handling. Contact us for more info on samples.

Do you offer discounts on large quantities?

Yes, If you would like to place a large (100 or more) order, please e-mail us for discounted prices.

How do you prevent chocolate orders from melting?

We ship all of our chocolate items during the warmer months with a sufficient amount of cold gel packs, and ship 2-3 day Priority mail through USPS. Additional cold packs can be purchased for . 75 each. Please have someone to pick up your shipment if you cannot be there so they are not sitting in the heat or in the sun.

Will my Personal Information be shared with others?

We do not keep, share or sell anyone's personal information. We respect our customer's right to their privacy and we protect all of our customer's information received on our secured shopping cart.

Can I pick up my order or have it delivered?

We are located in Salinas, CA. We can personally deliver to the Salinas area only for orders above $100 free of charge. If you would like to pick up an order in front of the KMART store on N. Davis Road, you can also avoid delivery or shipping charges!

What if I need to speak to someone about my order?

Call us with your questions at 831-578-7359 or e-mail us Sweetlyinfo@aol.com. We will be more than happy to assist you in any way we can!

TESTIMONIALS FROM A FEW OF OUR CUSTOMERS!!


Just wanted to let you know that the candy bar wrappers arrived today, and they look great!!! I put the foil over the sealed candy bar and then put the wrapper on like you suggested with the double stick tape, and it works and looks perfect! Now we can't wait for the party! Thanks again for all your help.
Cheryl

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WOW ! These were the hit of my class reunion. Shannan went above and beyond. I highly recommend working with her. Excellent service!!
Suzanne


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I just wanted to write and tell you that the scratch offs and the gum wrappers were a huge success! The kids loved them. Thanks for doing such a great job! I was very pleased with the items and the quality of them. I would definitely order from you again. Thank you so much for making my son's 16th birthday so memorable.
Jacqueline

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I just wanted to thank you so much. The invites etc...are beautiful! We are so happy. I will definitely recommend you and use you again. Good luck with your new site!
Ginette

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Thank you for the wonderful candy bars. What a great product. Very bright colors. Turned out just the way I wanted them. Highly recommended. Will use your web site again.
Nichole

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I couldn't be happier with my items I received from you!!!!!!!!! They are absolutely adorable and I know will be the hit of the party.
Anne

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I just wanted to let you know that I received the tickets (scratch off cards), and they are so cute. Thanks so much for your help, you did a great job!!
Melissa

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"VERY CUTE INVITATIONS! Thanks for all of your help. They look GREAT!"
"I'm a HAPPY repeat customer. It doesn't get any better than this!!"
"Shannan has helped me year after year with my party stuff!!!"
"Quality items. Friendly service. Fast proofs. Speedy shipping. A+Prices!"
"Thank you once again. You do a GREAT job....Wrappers and Invites are EXCELLENT!!"
"THE items were PERFECT.. Thank you so much!! AWESOME SELLER.".
"ABSOLUTELY PERFECT MAGNETS SUPER QUICK SHIPPING EXTREMELY HELPFUL SELLER THANKS"
"perfect invite! & quick too :-)"
"I am VERY happy with the favor tags for my wedding. They are beautiful! Thank u"
"AWESOME Item, Communication, All around A+ Seller~~~~~ THANK YOU!! =)"
"Fantastic seller - very friendly. Invitations are top quality, very pleased! :-)"
"Extremely efficient and helpful. Would refer this online business to anyone!"
"Very accomodating, excellent communication and lightning fast shipping. Buy Here"
"Perfectly accommodating & talented seller...very very pleased w/product A++++!!!"
"Very friendly, quick & the tags are super cute! A great experience. Thanks!!"
"SUPER SELLER!! LOVE THE INVITATIONS!!! EXCELLENT COMMUNICATION!!'"
"Great purchase. Fast shipper. Good communiction and business."
"Super fast shipping, really cute manets, great seller A+A+A+"
"GREAT ITEM...FAST SHIPPING ~ HIGHLY RECOMMEND ~ THANKS!"
"OH the cards are beautiful, speedy shipment too! Thanks a bunch!"
"Beautiful - thanks so very much!"
"Excellent Communication! Great Idea! We all love them! A+++"
"Thank-You for your fast work!"
~Some of our satisfied Ebay Buyers! -----------------------------------------------------

 

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