Return Policy
What if I received a defective item?
Your satisfaction is very important to us. Please be sure to inspect your item when delivered. If your item is defective, it is very important to contact us immediately; within 48 hours of receipt is required on most items. Returns are allowable on defective products ONLY, and must be returned within 7 days of package receipt. After 7 days, please use the Manufacturer’s Warranty for any defect that you encounter. A 15% Restock Fee is charged for all non-defective items returned.
Heys Luggage Warranty information: Heys USA 7-Year Worldwide Better Life Warranty
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