My Account
How do I create an account?
1) Click the Login Page Button at the top right side of our site.
2) Under “New Customer” enter your email address.
3) Create a Password, Re-enter your Password, and click Register
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private.
How do I edit my Account Information?
Login and Click the Account Button located at the top right side of the page; here you will be able to edit your information.
Security
We guarantee that every transaction you make at Luggage Direct Wholesale will be safe.
Orders and Shipping
How can I check the status of my order?
Login and Click the Account Button located at the top right side of the page; look under Recent Orders.
What are my payment choices?
We currently accept credit card payments through PayPal’s safe and secure online payment system. Mail in payments can be made with Money Orders and Personal Checks (10 business days for bank clearance before order will be processed).
Do you ship outside of the United States?
No. At this time we do not ship outside of the contiguous Lower 48 United States. We apologize for any inconvenience, but at this time we cannot ship to Military APO/FPO or PO Boxes, NO exceptions.
When will my order ship?
Orders will usually ship within 1 to 2 business days. You will receive a shipment confirmation when your order has shipped along with tracking information.
What shipping carrier will my order ship with?
We ship all products via UPS or Fedex Ground. All orders will receive tracking numbers. Occasionally a small item may be shipped via USPS, however no particular shipping carrier may be requested by customer.
Return Policy
What if I received a defective item?
Your satisfaction is very important to us. Please be sure to inspect your item when delivered. If your item is defective, it is very important to contact us immediately; within 48 hours of receipt is required on most items. Returns are allowable on defective products ONLY, and must be returned within 7 days of package receipt. After 7 days, please use the Manufacturer’s Warranty for any defect that you encounter. There is a 15% restock fee on all non-defective items returned.
Warranty Information
What is the Warranty on my item?
All of our products come with the Manufacturer’s Warranty. Please see the product page for individual product warranties.
Luggage Locks
What are TSA Locks?
This applies to passengers arriving into the USA and connecting to other flights, the Transportation Security Administration (TSA) requires access to air passengers' luggage for security screening in the USA, sometimes without the passenger being present.
To allow luggage to be locked for protection against theft, the TSA has approved certain locks, identified by a logo on the locks. TSA personnel can open and inspect your luggage and then relock your luggage with these TSA locks as they have special tools specific to TSA Locks in order to do so. If TSA screeners need to inspect your luggage and you do not have a TSA Lock, then they may break your Lock to inspect your luggage and then from that point on, your luggage will remain without a lock, rendering the lock you originally placed on your luggage, useless.
How do I set the combination on my luggage lock?
Please CLICK HERE for complete instructions and help with your Heys Luggage Locks.
Heys Luggage Warranty & Registration
What is the Heys USA Luggage Warranty Policy?
At Heys USA we strive to create a standard of excellence and have therefore implemented an extension of our warranty to include worldwide repair coverage for 7 years. As of July 4th, 2008, Heys products include Our Worldwide 7 Year ‘Better Life’ Warranty. This is a limited warranty that conforms to the stipulations detailed below. It is our objective that our products are free of defects in materials and workmanship; however in the unlikely event a defect should become apparent during the warranty period, Heys will repair your luggage at our expense.
Our warranty is in place to resolve claims resulting from manufacturer defect and does not cover damage including but not limited to: abuse, misuse, neglect, unauthorized repair, and damage which occurs while the product is in the care or custody of a third party including airlines, hotels and other carriers. This warranty is limited to the value of the product itself. Warranty periods vary from product to product. Please feel free to contact us with any questions you may have about your luggage. It is the consumer's responsibility to transport the bag to the authorized repair location, and to provide the original receipt along with the warranty card. While we make every attempt to use repair locations that are conveniently located, occasionally you will be required to send your bag postage pre-paid to the closest authorized repair location.
Heys USA Inc.
3200 Meridian Parkway, Suite 101
Weston, FL 33331
Tel: 954-843-9800
Fax: 954-843-9801
How do I register my Luggage?
Please CLICK HERE to register your Heys Luggage for faster warranty service.
How do I locate a Repair Center?
Be sure to have to have an RMA Number from the Heys Customer Care Department before you send your luggage. Please CLICK HERE to find a Repair Center in your area.
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