We strive to achieve 100% customer satisfaction. Transaction dispute seldom occurs and Pro Jersey World provides resolution on a case-by-case basis. Pro Jersey World only accept return/exchange of defective product or the return/exchange is a direct result of a Pro Jersey World error. Pro Jersey World does not accept return of Personalized jerseys which cannot be resold. Request for return/exchange must be made within 7 working days of delivery. Please be prepared to supply your Order number/Full billing name and digital photograph of the defective/damaged jersey for investigation purpose. If you are unsatisfied with your purchase, please contact us for a Satisfaction Guaranteed Resolution.